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Amid growing support for skills-first hiring practices, employers are becoming less likely to require formal education credentials for jobs. Key points : A majority (52%) of US job postings on Indeed did not mention any formal education requirement as of January 2024, up from 48% at the same time in 2019. The share of US job postings requiring at least a college degree fell from 20.4% to 17.8% in the last five years, opening doors for the 64% of US adults without a bachelor’s degree. Formal educational requirements are declining in nearly every sector, and mentions of college degrees have fallen since 2019 in 87% of occupational groups analyzed by Indeed. Employers are loosening their formal education requirements as the labor market remains tight and attitudes towards skills-first hiring practices change. Those same employers seem more willing to consider candidates who can demonstrate the required skills without necessarily having a degree. Fewer than 1-in-5 (17.8%) US job postings on Indeed required a four-year degree or more in January 2024, and a majority (52%) did not include any educational requirements at all, up from 48% in 2019. Educational requirements have loosened over the past half-decade in 41 of the 47 (87%) occupational sectors analyzed by Indeed, and the pullback is larger in some sectors — including tech-adjacent information design & documentation and software development — than in others. Formal educational requirements are unlikely to disappear entirely from job postings, especially in areas like healthcare and engineering that require a good deal of post-secondary knowledge and skills. However, a shrinking pool of job postings requiring applicants to first hold a formal degree as an employment condition represents a major opportunity for the roughly two-thirds of Americans without a four-year degree. Workers willing to prioritize skill development and embrace emerging technologies like generative artificial intelligence (GenAI) will likely benefit as employers adopt skills-first hiring approaches to attract the best candidates. And employers can reap the benefits of an expanded candidate pool, which may prove vital in coming years as demographics and an aging population weigh on worker supply . 

Entering a new year is an opportunity to reflect, plan, and set the tone for your professional journey. As a senior professional, taking a strategic approach to your career in 2025 will help you navigate the evolving job market and position yourself for long-term success. Here are five essential tips to ensure you hit the ground running. Embrace adaptability The pace of change in the workplace continues to accelerate, driven by advancements in technology, shifting economic conditions, and the global push towards sustainability. As a senior professional, demonstrating adaptability is vital to staying ahead. This means being open to new ways of working, technologies, and methodologies. Upskilling in areas like artificial intelligence, digital transformation, or data analytics can enhance your relevance and expand your leadership potential. Adaptability isn’t solely about technical skills—it’s also about emotional intelligence and the ability to lead through change. Understanding how to manage transitions within your organisation while keeping your team motivated is a highly valued trait. Communicating transparently and fostering a culture of collaboration are essential to adapting successfully. By cultivating a flexible mindset, you’ll be better equipped to tackle challenges, embrace innovation, and seize new opportunities in an ever-evolving professional landscape. Update your CV A well-written CV is the cornerstone of your career strategy for 2025. With recruitment processes becoming more competitive and technology-driven, having an impactful CV tailored to your career goals is essential. As a senior professional, your CV should focus on quantifiable achievements, leadership experience, and the unique value you bring to organisations. Start by crafting a compelling personal profile that highlights your expertise, career aspirations, and recent accomplishments. Structure your CV clearly, using clean formatting and standard headings like “Career Summary” and “Core Skills” to ensure it is both ATS-friendly and engaging for recruiters. Tailor your content to match the roles you are pursuing, focusing on skills and achievements that align with the job description. By investing time into creating a strong, focused CV, you increase your chances of standing out in a competitive market. Build meaningful connections through networking Networking remains one of the most powerful tools for advancing your career. As a senior professional, leveraging your existing network while actively cultivating new connections can open doors to unadvertised roles and strategic partnerships. Attend industry events, join professional associations, and engage on platforms like LinkedIn to remain visible and connected. Focus on quality over quantity—meaningful connections are far more valuable than an extensive but superficial network. Building authentic relationships requires effort and intention. Engage with your contacts by sharing insights, offering mentorship, and collaborating on projects. Position yourself as a resourceful and trustworthy leader. Networking isn’t just about seeking opportunities; it’s about creating them by fostering mutually beneficial relationships. For senior roles, a strategic approach is key. Take time to identify influential contacts within your industry and connect with decision-makers. Demonstrating your expertise, whether through industry discussions or thought leadership, makes you a standout professional worth knowing. The stronger your network, the more opportunities you’ll create for the year ahead. Prioritise Continuous Learning In today’s dynamic job market, continuous learning is no longer optional; it is essential. A commitment to professional growth not only enhances your skill set but also signals to employers that you are forward-thinking and invested in staying competitive. For senior professionals, this often involves targeted upskilling in leadership development, emerging technologies, or areas like sustainability and digital transformation. Explore formal learning options, such as executive courses or certifications, to strengthen your credentials. Additionally, informal methods like reading industry publications, following thought leaders, or participating in webinars are excellent ways to stay informed about trends and challenges. Seek learning opportunities that align with your long-term career goals. Adopting a growth mindset demonstrates your ability to adapt and excel in changing environments. It also ensures that you remain confident when navigating the demands of your role. By staying curious and proactive, you position yourself as a valuable leader capable of driving innovation and progress within your organisation. Cultivate work-life balance Senior professionals often face the challenge of managing demanding roles alongside personal commitments. Striking a healthy work-life balance is essential for sustained success. Overworking can lead to burnout, which compromises productivity, decision-making, and overall wellbeing. To thrive in 2025, prioritise balance as a core element of your professional strategy. Set clear boundaries to protect your personal time and recharge effectively. Communicate with your team about expectations, ensuring that everyone respects your downtime. Incorporate habits that promote physical and mental health, such as regular exercise, mindfulness practices, or time spent with family and friends. Remember, work-life balance is not just beneficial to you—it positively impacts your effectiveness as a leader. A rested, focused professional inspires confidence and fosters productivity in others. By modelling healthy habits, you also contribute to creating a more supportive and sustainable workplace culture. Starting 2025 with a proactive, thoughtful approach will help you make it a year of growth and opportunity. By focusing on adaptability, writing an outstanding CV, networking, continuous learning, and work-life balance, you’ll be well-positioned to navigate challenges, embrace innovation, and thrive in your professional journey. Credit: Andrew Fennell

As we enter 2025, the United States job market finds itself at a crossroads. Despite low unemployment and declining quit rates in 2024, employees are experiencing unprecedented levels of dissatisfaction and disengagement. The psychological state of workers has reached a critical point, with employee well-being hitting new lows. According to Gallup's latest workplace well-being indicator , only 50% of U.S. employees report thriving in their overall lives, marking a record low since measurements began in 2009. The downturn in employee well-being has continued unabated post-Covid. The new year presents a significant challenge for leadership: motivating and guiding teams through periods of substantial change and uncertainty. Employers aiming to introduce organizational changes and adopt new workplace trends will struggle to achieve their goals if their employees feel disengaged. Labor Market Trends For 2025 As the employment landscape continues to evolve rapidly in 2025, adaptability and resilience will be critical for workers seeking to thrive in an increasingly uncertain labor market. The ability to pivot quickly, learn new skills and maintain a positive outlook in the face of challenges has become not just desirable, but essential for career success. In this new paradigm, workers who can effectively navigate change and bounce back from setbacks are positioning themselves as valuable assets to their organizations and industries. 1. Increasing Integration Of Artificial Intelligence As businesses seek to enhance productivity, streamline operations and gain competitive advantages, the adoption of artificial intelligence is becoming increasingly crucial for future success. The momentum behind AI and automation adoption is already significant. A survey by ADP reveals that more than half of employers are actively working to close generative AI skills gaps through targeted upskilling programs, as the majority of businesses are already integrating AI into their operations or actively exploring its implementation. This widespread adoption is driven by the potential for substantial economic impact, with AI estimated to contribute $15.7 trillion to the global economy by 2030, according to PwC. 2. Full Return To Office Companies are increasingly pushing for a shift away from remote work models adopted during the pandemic. Eighty-three percent of chief executives globally predict that companies will require a full return to office within the next three years, according to a CEO outlook survey by KPMG. However, the transition is not without controversy, as it represents a significant change in work-life balance for many employees who have grown accustomed to the flexibility of remote work. There is likely to be continued employee resistance against return-to-office mandates, as demonstrated by the recent backlash at Amazon. 3. Adoption Of Skills-Based Hiring Skills-based hiring is set to dominate recruitment practices in 2025, as employers increasingly prioritize candidates' competencies over traditional credentials. This reflects a growing recognition of the limitations of degree-focused hiring methods and the need to address talent shortages. By focusing on tangible skills and hands-on experience, companies can tap into a broader, more diverse talent pool. According to Indeed Hiring Lab, 52% of U.S. job postings on its platform did not mention any formal education requirement as of January 2024, up from 48% in 2019. Moreover, ADP research found that 94% of organizations that have implemented skills-based hiring reported this approach more accurately predicts on-the-job success compared to traditional résumé screening, leading to increased retention. 4. Rise Of Blue And Gray-Collar Jobs There is now a greater demand for skilled trades and hybrid roles that combine manual labor with technical expertise, challenging traditional notions of work and opening up new career opportunities across various industries. More than a third of the fastest-growing jobs in the U.S. are blue-collar roles, with over 1.7 million positions projected by 2032, as reported by the Bureau of Labor Statistics. The growing prestige and financial rewards associated with the skilled trades are positioning these occupations as formidable alternatives to white-collar jobs, challenging long-held assumptions about career paths and success. Additionally, the rise of gray-collar jobs is also evident, as these roles are projected to dominate the list of occupations with the highest employment growth between 2022 and 2032. Gray-collar roles are at the intersection of traditional “blue-collar” and “white-collar” jobs. These hybrid roles combine aspects of both hands-on, physical labor—often involving the operation of tools, machinery or equipment—and technical skills or knowledge. Credit: Jack Kelly

Reading is often regarded as a gateway to knowledge, creativity, and personal growth. For tech moguls Elon Musk, Jeff Bezos, and Bill Gates, this habit has been instrumental in shaping their paths to unparalleled success. Despite their differing industries and business ventures, all three have one shared cornerstone: an enduring love for books. From shaping innovative ideas to inspiring entrepreneurial ventures, reading has profoundly impacted their lives and careers. This article explores how this seemingly simple habit contributed to their meteoric rise and continues to influence their approach to work and life. How reading shaped the success of Elon Musk, Jeff Bezos, and Bill Gates Jeff Bezos: From book lover to building Amazon Jeff Bezos, the founder of Amazon, has always had a profound appreciation for books. His passion for reading influenced the very foundation of his business empire. In 1995, Amazon was launched as an online bookstore, revolutionizing how people shopped for and accessed books globally Personal connection to literature: Bezos' affinity for books extends beyond business. Married to novelist Mackenzie Scott for 25 years, he was deeply immersed in the world of literature, particularly science fiction. He has often credited his love for novels with shaping his creativity and vision. Reading as a business catalyst: Bezos used his love for books to create Amazon’s user-friendly browsing experience, enabling readers worldwide to access a vast library of content. His passion for storytelling and innovation has ensured that Amazon remains a top platform for both readers and authors. Elon Musk: A voracious reader with a vision Elon Musk’s relationship with books began during his childhood in South Africa, where he reportedly read up to 10 hours a day. His fascination with science fiction and encyclopedias set the stage for the innovative mind that would later create Tesla, SpaceX, and Neuralink. Self-education through reading: Musk’s early exposure to books like The Hitchhiker’s Guide to the Galaxy not only fueled his imagination but also provided him with unique problem-solving perspectives. When asked how he learned to build rockets, Musk famously replied, “I read books.” Incorporating reading into AI development : Musk’s love for literature also reflects in his ventures. His artificial intelligence initiative, xAI, and its chatbot GrokAI draw inspiration from the themes of The Hitchhiker’s Guide to the Galaxy, showcasing how literature informs his technological innovations. Bill Gates: A lifelong love for learning Microsoft co-founder Bill Gates has consistently emphasized the importance of reading in his personal and professional life. Gates spends hours each day reading, with a preference for non fiction works that broaden his understanding of the world. Reading for reflection and advice: Gates often shares his reading lists with the public, highlighting books that have shaped his thinking. In a LinkedIn post, he revealed that the advice he would give his younger self is to “read a lot” and discover a skill you enjoy. His focus on learning through books underscores the belief that knowledge is key to making a positive impact. Recommendations for success: Gates' reading habits extend beyond personal development. He often recommends books to his followers, encouraging them to embrace a lifelong commitment to learning Credit: TOI Tech Desk

Ask any sales professional and you’ll understand that sales objections are a normal part of the sales process. Frustrating, of course, but normal. But while not every sales call will end with a sale, many (and perhaps most) sales objections can be overcome if you enter into interactions armed with a strategic understanding of common objections and ways to confidently manage them. What is a Sales Objection? Simply put, a sales objection is any response from a customer or prospective buyer that stalls any aspect of the salesperson’s presentation of their solution’s features, benefits, and cost. A sales objection does not necessarily mean the sale is lost; only that more discussion and “selling” is necessary to overcome the objection(s). Three Essential General Rules for Overcoming Sales Objections Before exploring specific ways to overcome common sales objections, it’s important to understand universal best practices to use in any sales situation: Listen. Don’t interrupt as you allow the buyer to state an objection. Seek to understand. Ask questions to clarify any parts of the objection that might not be clear. Respond respectfully. When responding to objections, state your appreciation of the buyer’s position and then respectfully offer specific insights to counter the objection. Common Sales Objections and How to Overcome Them Perhaps the most common sales objections fall into these categories: price, need, time, competition, and authority. Here’s how to overcome these types of sales objections: Price Objection Stated objection: "Your product/service is too expensive." To overcome the “price” objection: Focus on value and ROI: Demonstrate how your product or service will save the customer money or increase revenue over time. Offer favorable pricing or terms: Get creative with pricing tiers, packages, or payment terms to make the immediate impact of cost less objectionable. Spotlight the cost of inaction: Quantify potential losses or opportunity costs that could arise from not moving forward. Need Objection Stated objection: "We don't really need your product/service." To overcome the “need” objection: Identify “pain points”: Dig deeper to uncover underlying customer challenges and needs. Spotlight solutions: Demonstrate how your solution addresses specific pain points. Create urgency: Explain how their “pain” could get worse unless addressed soon. Offer a free trial or demo: Showcase your product or service's unique features and benefits working in the buyer’s environment. Time Objection Stated objection: "I'm too busy to consider this now." To overcome the “time” objection: Respect their time: Watch for non-verbal cues that they are anxious to move on to other pressing issues; accordingly, be concise and focused as you present your solution. Be flexible: Offer follow-up options, such as email, phone, video chat, or future in-person meetings at a more convenient time; above all, keep the communication channels open. Generate anticipation: To pique interest, briefly mention important or forthcoming features and benefits, as well as limited-time offers. Competition Objection Stated objection: "I like your competitor's product/service better." To overcome the “competition” objection: Ask “Why?”: Without being defensive, dig deeper to determine what features or benefits (or cost) the buyer prefers in the competitor’s solution. Provide direct comparisons: Compare specific features or benefits where your product excels; if cost is an issue, manage that objection as noted above. Authority Objection Stated objection: "I need to consult with someone else about this before we can make a decision. To overcome the “authority” objection: Gather information: Ask for details to better understand the decision-making process and timeline. Offer support: Provide materials or information to share with all decision-makers. Also, make yourself available to everyone who would be involved in the decision. The Bottom Line Successful sales strategies include effective objection-handling techniques. While not all customer “pushback” can be overcome, by listening to objections, understanding objections, and responding respectfully using these situation-specific methods for handling objections, you can potentially build a solid customer relationship. Credit: Sales Xceleration

Beginning your job hunt can be daunting. Follow our job search tips to stand out from the competition and land a position that aligns with your career goals. Whether you’re a recent graduate , a seasoned professional looking for a change, or someone reentering the job market after a break, these job search tips will help you land the job you’re after. 1. Research companies or organizations you’re interested in Be selective in your job search. Instead of applying to as many jobs as possible, take the time to research companies so you can focus on applying to jobs you’re genuinely interested in. Start by browsing some of the best job boards for your industry (there’s more out there than Indeed). Take note of any positions you think would be a good fit, and do some research into each company. Find out more about what it does, its mission, and its company culture. A good place to start is the company’s “About” page (if it has one). You can also find company reviews and salary ranges on Glassdoor. Researching the companies you’re interested in helps you decide which jobs to apply for and gives you a better understanding of what each company is looking for so you can effectively tailor your application to each position. 2. Set up job alerts Timing can be everything when searching for a new job. Setting up job alerts makes it so that you’re among the first to know about new opportunities that match your qualifications. Most major job boards and professional networking sites offer customizable alert features. Take advantage of these by creating specific alerts based on job titles, companies, locations, and keywords relevant to your target position. Don’t limit yourself to just one platform. Set up alerts on multiple job search sites and company career pages. 3. Attend job fairs and industry events Job fairs and industry events, whether virtual or in-person, are essential resources for job seekers. These events offer direct access to multiple employers and provide opportunities to learn about various companies and roles. Virtual job fairs allow you to connect with employers from the comfort of your home, often featuring chat rooms, webinars, and even virtual booths. In-person events, on the other hand, offer the advantage of face-to-face interactions and the ability to make a strong first impression. Whichever format you choose, come prepared with your elevator pitch, questions for employers, and updated resumes. 4. Reach out to recruiters Recruiters often have inside knowledge of job openings, some of which may not be publicly advertised. Start by identifying recruiters who specialize in your industry or field. LinkedIn is an excellent platform for finding and connecting with recruiters. Be clear about your career goals, experience, and the type of positions you’re seeking. Provide a concise and accurate summary of your skills and achievements. Be courteous and responsive to their inquiries. Building a good relationship with recruiters can not only help with your current job search but also benefit your career in the long term. 5. Tailor your resume and cover letter to each job Customizing your resume and cover letter for each application is key in today’s competitive job market. To make this process easier, start by creating a comprehensive master resume that includes all of your experiences, skills, and achievements. Then, when applying for a specific position, use this master resume to quickly pull relevant experiences and tailor them to the job requirements. Focus on highlighting skills and achievements that directly align with the job description. You can use a similar strategy for cover letters. Try writing a general cover letter and filling it in with details that are relevant to each job you’re applying for. This approach allows you to maintain consistency in your career narrative while emphasizing the most relevant skills and achievements for each application. 6. Apply to each job thoughtfully Quality beats quantity when it comes to job applications. Resist the urge to send out as many applications as possible. Not only will this burn you out, but hiring managers can spot a rushed application from a mile away. Instead, apply to just two or three jobs that you’re strongly interested in every day and follow the application instructions carefully. As you apply for each job, go through and ask yourself the following questions to make sure every part of your application looks professional and is free of mistakes: Questions to ask yourself when you apply to jobs: Is your contact information accurate? Does your resume fit on one page (or two pages if you’re highly experienced)? Does your cover letter fit on one page? Does your resume include all the necessary sections? Does your cover letter include all the details employers are looking for? Is your information easy to read (fonts are above 10pt, text doesn’t look too crowded)? Is the design of your resume and cover letter appropriate for the position you’re applying for? Does your application address the requirements stated in the job ad? Are your cover letter and resume free of typos and grammatical errors? Is all of your information clearly formatted and professional? This thoughtful approach demonstrates your genuine interest and attention to detail, setting you apart from candidates who use a one-size-fits-all strategy. 7. Use AI tools to optimize your resume You can use AI tools like ChatGPT to make or improve your resume . These tools can format your resume effectively, suggest powerful action verbs , and make sure your content aligns with industry standards. Some AI platforms can even analyze job descriptions and provide suggestions on how to tailor your resume to specific roles. While AI tools can be incredibly helpful, it’s important to use them judiciously. 53% of hiring managers view obviously AI-generated resumes as a red flag. Your resume should still reflect your unique voice and experiences. Use AI as a guide to enhance your resume, not to completely rewrite it. Always review and edit AI-generated suggestions to make sure they accurately represent your skills and experiences. 8. Prepare for interviews Thorough interview preparation is key to making a strong impression. Prepare for your interview in advance by: Reviewing common interview questions and answers Brainstorming some thoughtful questions to ask your interviewer Considering any hangups the interviewer might have about your background and determining how you’ll address them If you’re not sure how to prepare your interview answers, use the STAR method . This technique works by breaking down your responses into four parts (Situation, Task, Action, and Result) to help you explain your achievements at work effectively. 9. Keep up with industry trends Staying informed about the latest developments in your industry is crucial for job seekers. It demonstrates your passion and proactivity to potential employers and helps you identify emerging opportunities. Subscribe to industry publications, follow thought leaders on social media, and participate in relevant online forums or discussions. Consider attending webinars, workshops, or conferences to deepen your knowledge and expand your network. Being well-informed about industry trends not only helps during interviews but also enables you to make more informed decisions about your career path and the companies you want to work for. 10. Leverage your online and in-person network Networking remains one of the best ways to establish professional relationships that could lead to your next job. Studies show that up to 85% of positions are filled through connections . Attend industry meetups, alumni events, or professional association gatherings. These in-person interactions can lead to meaningful connections and insider information about job openings. Reach out to friends, former colleagues, or fellow alumni for informational interviews or advice. Remember, networking is about building relationships, not just asking for jobs. Offer help and support to others in your network, as this often leads to reciprocal assistance in your job search. You can also network online via virtual networking events or sites like LinkedIn. Engage with your network by sharing relevant content, commenting on posts, and participating in industry discussions. Credit: Lauren Mastroni at ResumeGenius

Unconscious behaviors betray our thoughts and emotions and deeply influence our connection to others, impacting whether or not they see us as trustworthy. Imagine your boss says, “Can you step into my office? I need to talk with you.” Immediately, your senses go into overdrive, trying to mine her tone of voice and unconscious behaviors for clues to her intention. Is she angry? Excited? Worried? What if she’s sending mixed messages? Her voice is warm, but you notice a slight frown and crossed arms. What can you count on? In a world hyper-focused on transparency and authenticity, trust is the currency that drives relationships, partnerships, and successful collaborations. Yet, building trust goes beyond our words. Nonverbal cues—those unconscious behaviors that betray our thoughts and emotions—deeply influence our connection to others. When we don’t trust someone but can’t quite put a finger on why, it’s because our brains have made an instant calculation based on hundreds of tiny inputs. Without realizing it, we’re constantly evaluating other’s vocal qualities, body language, spatial relationship to us, eye contact, posture, breathing rate, and even body temperature. All this data from unconscious behaviors primes us to answer one simple question: Can I trust you? To get the nod and earn a someone’s confidence, you’ll need to know the top three unconscious behaviors that kill trust and how to fix them. Aim for congruency Nothing kills trust faster than incongruity. There are always two conversations going on when we convey information personally. The first happens at the level of the words we use. The second sneaks out through unconscious behaviors in our voice and body language. When the two are misaligned, the listener will prioritize the physical cues every time. This incongruity triggers the brain’s cheater detection mechanism, subconsciously prompting others to question our sincerity or integrity. Incongruity can take a couple of forms. At its most benign, the speaker simply doesn’t support their message with the appropriate inflection and emotion, leaving the listener confused and unmotivated. We’ve all heard monotone speakers try and fail to inspire action. Another more objectionable form of dissonance—doomed from the start— happens when the communicator deliberately hides behind a façade to put a positive spin on a negative message. Pretense always undermines trust. To combat these forms of incongruity, start by grounding yourself with a clear intention to connect with your listener and earn trust. Ask yourself, “How do I want my audience to feel?” to guide more congruent expressions. If you’re delivering bad news, don’t hide it. Instead, prepare the audience by purposefully syncing and slowing your delivery and gestures. Use pauses to allow your listener to react and absorb the information. Build emotional awareness Emotional leaking is incongruity’s more troublesome cousin. Trust instantly splinters when unintended emotions disrupt your message. It’s like trying to listen to a radio station that’s not quite tuned in; the message is there, but it’s overcome by static. Our bodies experience and express emotions long before we’re cognitively aware. If high-stakes communication triggers anxiety, hurt, frustration, anger, or any strong emotion in you, there’s a good chance you’ll unconsciously leak that feeling. Unfortunately, there’s a double downside to emotional leaks. Unawareness, or downright denial of an emotion, can signal you aren’t in complete control of your feelings—or the situation. People will not only feel unsafe communicating with you, but they may begin to doubt your competency. Building emotional awareness is crucial for managing these leaks. First, before delivering any important information, take an inventory of your feelings on the topic. Decide which ones you’d like to reinforce and openly communicate to bolster your message and connect with the audience. Then, identify potential triggers for unwelcome emotions. For instance, how will you handle hostile questions or apathy? Understanding our triggers helps us more quickly recognize and deal with them on the fly. You can also practice a form of mindfulness called affect labeling. By naming an emotion—“I’m feeling angry” or “I’m feeling anxious”—then noticing how it manifests physically, you’ll give yourself time to process it and choose your response. Or try keeping an emotions journal to track your feelings and their physical characteristics. Jot down what you’re feeling and where in your body several times a day. Often, when you’re unaware of an emotion, the physical sensation can tip you off: “My jaw is clenched. Maybe I’m angry.” Or “My chest is heavy. I must be anxious”. Practice open body language Research has identified a specific set of nonverbal behaviors—leaning away, crossing arms, touching the face, and fidgeting with hands—that, when combined, can significantly erode trust. Even in the absence of any deceptive intent, they spark suspicion. When a robot exhibited this cluster of behaviors, people tended to mistrust the robot. Practicing open body language is key to overcoming this quartet of distrust. Videotape your presentations or meetings to make objective observations. Are you maintaining a relaxed posture and keeping your hands visible and still during conversations? Is your posture open and engaged when you’re expressing commitment? Make conscious communication a habit Communication is a holistic endeavor—our words, tone, and gestures must all align to convey our message and integrity. Being conscious and deliberate with your cues bolsters self-confidence and a sense of control that makes you easier to trust and more magnetic. Credit: Jacqueline Farrington at FastCompany